Gaylord Palms Resort & Convention Center

JOB SUMMARY

Leads business evaluation activities and staff in a given cluster. Position has overall responsibility for communicating group strategy and evaluating all group sales opportunities in partnership with the Sales Manager handling the opportunity. After total customer and opportunity consideration, determines the optimal pricing options or alternate date/property options for each lead. Facilitates the evaluation process with the inclusion of customer intelligence as provided by the Sales Manager, ensuring a fast and accurate response to all group sales opportunities. Ensures that revenue and profit are maximized by effectively calculating the displacement of other business and the price-point(s) that will make the business profitable. Provides the sales team decision-making considerations and analysis philosophies to support and assist sales team with tools and resources to understand how the group strategy and opportunity evaluation is determined. Serves as a "sales" and "customer" advocate for the hotel(s) on behalf of Revenue Management.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration, Finance and Accounting, Economics, Hotel and Restaurant Management, or related major; 4 years experience in the revenue management, sales and marketing, or related professional area.

OR

• 4-year bachelor's degree from an accredited university in Business Administration, Finance and Accounting, Economics, Hotel and Restaurant Management, or related major; 2 years experience in the revenue management, sales and marketing, or related professional area.

CORE WORK ACTIVITIES

Analyzing and Reporting Revenue Management Data

• Compiles information, analyzes and monitors actual sales against projected sales.

• Identifies the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.

• Analyzes information and evaluates results to choose the best solution and solve problems.

• Uses computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

• Generates and provides accurate and timely results in the form of reports, presentations, etc.

• Provides sales employees business evaluation decisions analysis and philosophies.

• Performs displacement analysis.

• Conducts need date evaluations and communicates information to Market Strategy and Revenue Analysis.

• Maintains and updates all strategy tools including GPT, Group Strategy Documents, NGS, Need Date/Distressed Date Documents, Strategic Booking Pace, Funnel Tools (long and short term) and Pace/HOL Tool.

Managing Revenue Management Projects and Strategy

• Updates market knowledge and aligns strategies and approaches accordingly.

• Achieves and exceeds goals including performance goals, budget goals, team goals, etc.

• Establishes long-range objectives and specifies the strategies and actions to achieve them.

• Takes a predetermined strategy and drives the execution of that strategy.

• Demonstrates knowledge of job-relevant issues, products, systems, and processes.

• Explores opportunities that drive profit, create value for clients, and encourage innovation; challenges existing processes/systems/products to make improvements.

• Partners with Sales team and seeks to understand customer value for property and the company throughout the business evaluation process

• Understands and accurately represents individual property sales needs.

• Facilitates the sales process by ensuring fast and accurate response to all sales leads.

• Determines pricing options for leads – group, transient and catering.

• Serves as the sales and customer advocate for the hotels.

• Provides recommendations to improve effectiveness of revenue management processes.

• Communicates market direction to revenue management, sales and hotel leaders.

• Understands and communicates the value of the company as it relates to franchise partnerships and revenue management opportunities.

• Promotes and protects the company’s brand equity.

• Participates in the weekly and long range forecasts.

• Participates in quarterly regional reviews.

• Works with sales strategy team to ensure proper pricing and positioning of the properties in the market.

• Attends sales strategy meetings to obtain input on weekly and overall sales strategy.

• Participates in the development of market strategy for city-wide and area-based events.

• Establishes group ceilings, thresholds and patterns for short and long term strategy.

• Conducts group strategy review meetings to review all group activity (i.e., trends, pace, ADR, future years and crossover goals, projections, etc.).

Building Successful Relationships

• Understands and meeting the needs of key stakeholders (owners, corporate, guests, etc.).

• Develops and manages internal key stakeholder relationships.

• Provides targeted and timely communication of results, achievements and challenges to the stakeholders.

Leading Discipline Teams

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Attends meetings to plan, organize, prioritize, coordinate and manage activities and solutions.

• Provides business evaluation functional expertise and leadership to sales.

Managing and Conducting Human Resources Activities

• Interviews and hires employees with the appropriate skills to meet the business needs of the units.

• Develops, implements and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

• Uses all available on the job training tools for employees.

• Communicates performance expectations in accordance with job descriptions for each position and monitors progress.

• Conducts employee performance appraisals according to Standard Operating Procedures.

Additional Responsibilities

• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

The salary range for this position is $113,000 to $151,000 annually.

Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Why have less when you can have MORE — all under one roof? Rooted in our expertise and leadership in meetings and experiences, Gaylord Hotels intentionally deliver environments, services and programming that bring people together in an extraordinary way. The heart of our brand are STARs, who are creative, entrepreneurial and dedicated to providing thoughtful, big-hearted service to guests. At Gaylord, we provide STARs with opportunities well beyond that of a traditional hotel—offering you endless career opportunities, the extras, and MORE. In joining Gaylord, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

To apply: Visit this https://careers.marriott.com/ and type in Gaylord Palms for your keyword location search – reference this CFEC Job Posting when applying.