JOB DESCRIPTION

Reports to: Family Service Manager

Supervises: No

FLSA Status: ☐exempt
☒ non-exempt

Salary Ranges: Starting at $19.50 an hour

☒ full-time
☐ part-time
☐other

Position Summary:

The Family Service Specialist is responsible for providing direct support to applicants for School Readiness and Voluntary Pre kindergarten services offered by the Early Learning Coalition of Orange County.

They are responsible for maintaining accurate information in the Statewide Data System, screening applicants for financial assistance and performing eligibility determination and enrollment into programs.

The primary goal is to assist families in a highly professional and responsive manner while ensuring accurate data
collection and documentation.

Essential Job Functions:

• Determine childcare eligibility in accordance with state and local guidelines.
• Conduct family interviews and complete necessary paperwork for maintaining
eligibility, transferring childcare providers, and terminating services.
• Input information and documentation into Database systems.
• Respond to requests for information within designated timeframes and within
confidentiality guidelines.
• Provide parents and providers with necessary notifications regarding childcare
status.
• Maintain current and accurate information in the Statewide Data System.
• Provide resource and referral services following the Childcare Resource and
Referral (CCR&R) guidelines.
• Perform other duties that may be necessary to maintain the success of the
organization.

(This job description may not be all-inclusive, and employees are expected to perform all other duties as assigned and directed by management. Job descriptions and duties may be modified when deemed appropriate by management.)

Qualifications:

• This position requires successful completion of background screening and drug
screening, as the Coalition is a drug-free workplace.

• Must possess a valid Florida Driver’s License with ability to travel to off-site locations,
if required.

Family Service Specialist

• Ability to work in a fast-paced environment with creativity and enthusiasm.
• Knowledge of English business language with ability to communicate clearly and
concisely, both orally and in writing.
• Data entry and typing skills, the ability to type quickly and accurately.
• Ability to effectively communicate sensitive information and exercise sound judgment.
• Knowledge of basic customer service techniques.
• Ability to work and communicate with people from various multi-cultural backgrounds
and socio-economic levels.
• Ability to solve problems and deal with a variety of variables.
• Highly reliable with the ability to maintain punctual and regular attendance.
• Must be customer service oriented with a positive customer service mindset: patient,
conscientious, responsive, and empathetic.
• Achieve and maintain CCR&R certification within four months of employment.
• This job will require remote work. Please be advised that this is a privilege. We will
provide you with your electronic equipment. You must ensure that you have a
dedicated and quiet workspace. You will be responsible for your chair, desk, and
access to a reliable internet/Wi-Fi service. You must provide the privacy that is
needed to work with vendors/families and co-workers. You will also need to provide
the address for your Telework location.
• This job requires interaction with children birth to five years of age at coalition
community and volunteer events.

Education and Experience:

• Bachelor’s Degree in Education, Early Childhood Education, Child Development,
Health and Human Services or a related field.
• Two years of related experience in CCR&R, determining eligibility for services or
the process of childcare enrollment or related processes.
• Proficiency in the operation and use of a personal computer and computer software
applications (Microsoft Office Suite/Teams). Ability to navigate the internet.
• Bilingual and able to read, write and speak in both English and Spanish or Creole
proficiently, preferred.

(A comparable amount of training, education or experience may be substituted for the above minimum
qualifications.)

To apply: Qualified candidates should first complete their application for this position at https://elcoforangecounty.org/employment/ , and then send their Cover Letter and Resume to: ; or By Mail to: Early Learning Coalition of Orange County Attn: Theresa Brady Human Resources Manager 7700 Southland Blvd. Suite #100 Orlando, Fla. 32809 – reference this CFEC Job Board posting, when applying.