Customer Service/Inbound Sales Representative (On-Site)

Concentrix

On-Site (Bilingual: Spanish/English)

Location USA Orlando FL - Bldg 285 United States of America

Job Id R1456134

Job Description

A leading tobacco company committed to design a smoke-free future with the innovative products, like IQOS, is searching for brand ambassadors with high levels of customer orientation, who will provide customer care service and support in all inbound inquiries of the customers (inbound calls, digital interactions, I.e., livechat, sms/texting, video calls, email, social customer care, or other digital tools), as well as being in a position to identify or develop relevant business opportunity to propose and promote company’s products/services.

Direct contact with customers through inbound or outbound calls/digital interactions or back office projects resulting from a customer inquiry, with a constant motivation of identifying, understanding and solving customers’ needs, plus identifying/developing opportunities for offering targeted company’s products and services i.e up/cross selling, lead generation, upgrade. High levels of customer orientation involving a desire to help and serve customers and developing and sustaining productive customer relations. Maintain solid customer relationships by handling customer concerns with speed and professionalism.

RE-IMAGINE YOUR CAREER

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture, and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth” awards every year? Then this position at Concentrix is just the right place for you!

As a Customer Service Representative, you’ll join an organically diverse team from 40 countries where ALL members contribute and support each other’s success and well-being, united as “One Concentrix.” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences (CX), ongoing innovation, and the most cutting-edge technologies. And due to continued growth, we’re looking for more talented people to join our purpose, people as passionate about providing exceptional customer service experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

WHAT YOU WILL DO IN THIS ROLE

As a Customer Service Representative at Concentrix, you will:

Inbound service of all customer inquiries or requests
Identify/develop opportunity to offer targeted company’s products and services (i.e up/cross selling, lead generation (not cold calls), upgrade).
Deliver superior customer experience in every interaction through identifying, capturing, and addressing customer needs.
Ensure all operational processes are followed and keep up to date with all new procedures, products, and services.
Orders placement and delivery monitoring

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative role include:

Must be 24 years of age to support IQOS.
Prefer 12+ months of customer service experience in inbound and/or outbound call center setting, 6 months required.
Prefer 6+ months of inbound "soft" sales experience or upselling experience.
Candidates must have at least B2 CEFR language skills in English & Spanish (assessment required).
Must reside in the United States or have a valid U.S. address for residence.
College student or graduate preferred, High School Diploma or GED required.
Previous experience with telephony, digital service platforms and CRM tools is considered a plus.

WHAT’S IN IT FOR YOU

One of our Concentrix Culture Statements says, “We are fanatical about our staff.” That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

A wage of $21 per hour for Spanish bilingual
Paid training and performance-based incentives
Lucrative employee referral bonus opportunities
401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
Mentorship programs that support your rewarding career journey
Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
A range of other perks and benefits including Perks@Work access.

RE-IMAGINE THE BEST VERSION OF YOU!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 300,000 people around the globe call Concentrix their “employer of choice” – proudly united as “One Concentrix.”

Location:
USA, Orlando, FL

Language Requirements:
English (Required), Spanish (Required)

Time Type:
Full time

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Eligibility to Work:

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

Where Job May be Performed:

Currently, this position may be performed only in the states listed here.

Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

•English

•Spanish